Privacy policy

Last updated: September 30, 2026

Introduction

Creaselle is operated by Nextgen Capital Group B.V. (“Creaselle,” “we,” “us,” or “our”). Our website, store, products, content, tools, and related services are collectively referred to as the “Services.”

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products to you.

This Privacy Policy explains how we collect, use, retain, and disclose personal information when you browse our website, place an order, contact us, or otherwise interact with the Services. Where our Terms of Service conflict with this Privacy Policy regarding the handling of personal information, this Privacy Policy takes precedence.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be connected to you. It does not include information that has been anonymized so that it can no longer reasonably identify you.

Depending on how you interact with our Services, we may collect:

  • Contact information: Your name, email address, telephone number, billing address, and delivery address.

  • Payment and transaction information: Your payment method, payment status, transaction identifiers, and information needed to process your purchase. Payment providers process payment credentials according to their own privacy and security practices.

  • Account information: Details associated with your customer account, including account identifiers, preferences, and settings.

  • Shopping activity: Products you view, add to your basket, purchase, return, or exchange, together with your order history.

  • Communications: Information you provide when contacting customer support, submitting feedback, or otherwise communicating with us.

  • Device and connection information: Your IP address, browser type, device identifiers, and network information.

  • Website usage information: Pages visited, interactions with our store, and information collected through cookies or similar technologies.

Where We Obtain Personal Information

We may receive personal information:

  • Directly from you, when you place an order, create an account, complete a form, or contact us.

  • Automatically, when you browse or interact with our website, including through cookies and similar technologies.

  • From service providers, such as Shopify, payment processors, delivery providers, and customer support platforms.

  • From partners or other third parties, where permitted by law and relevant to the Services we provide.

How We Use Personal Information

We use personal information for the following purposes, as applicable:

  • Processing purchases: Taking payments, confirming orders, arranging delivery, and handling returns, refunds, or exchanges.

  • Providing customer support: Responding to questions, resolving order issues, and communicating with you about your purchases.

  • Operating and improving our store: Maintaining accounts, remembering preferences, understanding website usage, and improving the shopping experience.

  • Marketing and advertising: Sending promotional communications and displaying relevant advertisements, where permitted by law and subject to any required consent.

  • Security and fraud prevention: Identifying suspicious activity, protecting accounts and payments, and helping keep our Services secure.

  • Meeting legal obligations: Maintaining required records, responding to lawful requests, resolving disputes, and enforcing our terms.

Where applicable data protection law requires a legal basis, we rely on performing our contract with you, complying with legal obligations, your consent, or legitimate interests such as operating and securing our business, where those interests are not overridden by your rights.

Cookies and Similar Technologies

Our Services may use cookies, pixels, and similar technologies to support essential store functions, remember preferences, understand browsing activity, and support advertising.

Where required by law, we obtain your consent before using non-essential cookies or similar technologies. You can manage available choices through the privacy or cookie controls provided on our website and through your browser settings.

Blocking certain cookies may affect how parts of the store function.

When We Share Personal Information

We may disclose personal information in the following circumstances:

  • To service providers: Including Shopify and providers supporting payments, hosting, analytics, customer service, order fulfillment, and delivery.

  • To advertising and marketing partners: Where relevant to our marketing activities and permitted by applicable law and your privacy choices.

  • At your request or with your consent: For example, when you choose to use a third-party integration.

  • Within our business group: Where necessary to support business operations and subject to applicable privacy requirements.

  • For legal or security purposes: To comply with lawful requests, prevent fraud, enforce our terms, or protect the rights and safety of our business, customers, or others.

  • During a business transaction: Such as a proposed or completed merger, acquisition, restructuring, or sale of business assets, subject to appropriate protections.

Certain advertising-related disclosures may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws. Where those laws apply, you may have the right to opt out as described below.

Shopify’s Role

Shopify hosts our store and processes information to support checkout, payments, store operations, and related services.

Depending on the Shopify features enabled and the services you use, Shopify may also process information for its own purposes, including improving its services and providing personalized experiences. Shopify is responsible for handling rights requests relating to processing for which it acts independently.

Learn more through the Shopify Consumer Privacy Policy. You can also visit the Shopify Privacy Portal to review available privacy choices.

Third-Party Websites

Our website may contain links to external websites, services, or social media platforms. Their privacy practices are governed by their own policies.

We do not control how independent third parties collect or use your information. Please review their privacy notices before providing personal information.

Information you post publicly, including reviews or social media comments, may be visible to others. Including a link to a third-party website does not, by itself, indicate our endorsement of that website or its operator.

Children’s Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please email info@creaselle.com so we can investigate and take appropriate action, including deletion where required.

We do not knowingly sell or share personal information about individuals under 16 years old, as those terms are defined by applicable privacy laws.

Information Security and Retention

We use reasonable measures designed to protect personal information. However, no website, storage system, or method of transmission can be guaranteed completely secure. Please avoid sending sensitive payment details or passwords by email.

We retain personal information for as long as reasonably necessary for the purposes described in this policy. Relevant factors include fulfilling orders, maintaining customer accounts, meeting legal and accounting obligations, preventing fraud, resolving disputes, and enforcing agreements.

Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Receive a portable copy of certain personal information.

  • Opt out of certain disclosures considered a sale or sharing of personal information, or processing for targeted advertising.

  • Object to or request restrictions on certain processing.

  • Withdraw consent where processing relies on consent.

These rights may be subject to legal exceptions. Withdrawing consent does not affect processing that took place lawfully before withdrawal.

To submit a request, email info@creaselle.com. We may need to verify your identity before responding. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification of their authority.

We will respond within the period required by applicable law and will not discriminate against you for exercising your rights.

Where legally required, we treat a recognized Global Privacy Control signal as an opt-out request for applicable sale, sharing, or targeted advertising activities associated with your browser or device. Other browser “Do Not Track” signals may not receive the same treatment.

You can unsubscribe from promotional emails using the unsubscribe link in those messages. You may still receive necessary communications about purchases, deliveries, refunds, or your account.

For information processed independently by Shopify, visit the Shopify Privacy Portal.

Privacy Complaints

If you have concerns about how we handle personal information, please contact info@creaselle.com.

Depending on your location, you may also have the right to appeal a decision about a privacy request or complain to your local privacy regulator.

Customers in the European Economic Area can find their supervisory authority through the European Data Protection Board.

International Data Transfers

Your information may be stored or processed in countries other than your country of residence, including countries where we or our service providers operate.

Where required, transfers are subject to appropriate safeguards. For transfers from the European Economic Area or the United Kingdom, these may include adequacy decisions, approved Standard Contractual Clauses, or other legally recognized transfer mechanisms.

You can contact us for further information about safeguards relevant to your personal information.

Updates to This Policy

We may revise this Privacy Policy to reflect changes to our Services, business practices, or legal obligations.

The latest version will be published on this page with an updated date. Where required by law, we will provide additional notice of significant changes.

Contact Information

Creaselle is operated by Nextgen Capital Group B.V.. For personal information whose processing purposes and methods we determine, Nextgen Capital Group B.V. is the data controller under applicable data protection law.

For questions about this policy or to exercise your privacy rights, contact:

Nextgen Capital Group B.V.
Trading as Creaselle
Smederij 3
Noordwijkerhout, 2211SM
The Netherlands

Email: info@creaselle.com