Creaselle 99-Day Return Policy

At Creaselle, we want the return process to be straightforward. You have 99 days from the date your order is delivered to request a return on eligible items.

Please read the conditions below before sending anything back.

Return Eligibility

To qualify under our 99-day return policy, your item must:

• Be unopened, unused, and in its original sealed packaging.

• Be in the same condition as when it arrived.

• Be accompanied by proof of purchase, such as your order number or receipt.

Items We Cannot Accept

For hygiene reasons, opened or used products, including products with broken seals, are not eligible for returns under our voluntary 99-day policy.

The following are also excluded:

• Products marked “Final Sale.”

• Gift cards.

These exclusions do not affect any rights you have under applicable consumer law, including rights relating to faulty or incorrectly supplied goods.

How to Request a Return

1. Email us: Contact info@creaselle.com with your order number and the reason for your return.

2. Receive your return instructions: Once your request is approved, we will email you a prepaid return shipping label and instructions.

3. Send your item back: Pack your item securely and return it using the label provided.

Please contact us before sending a return. Returns sent without prior approval are not eligible under our voluntary 99-day policy. This does not limit any statutory cancellation rights.

Damaged, Faulty, or Incorrect Items

Please check your order when it arrives. If an item is damaged, faulty, or different from what you ordered, email info@creaselle.com as soon as possible.

Include your order number, a description of the issue, and, where possible, clear photos. Our team will review the problem and arrange an appropriate resolution.

The unopened and unused conditions above do not apply to claims involving faulty, damaged, or incorrectly supplied goods.

Refunds

When your return reaches us, we will inspect it and email you to confirm whether your refund has been approved.

Approved refunds under our voluntary return policy will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to show the refund in your account.

If you have not received your refund more than 15 business days after approval, please contact info@creaselle.com.

Where applicable law requires a different refund timeframe, that timeframe will apply.

Exchanges

If you would like a different item, please request a return for your original purchase and place a separate order for the replacement. Return eligibility conditions apply.

European Union: 14-Day Right of Withdrawal

If your purchase is covered by EU consumer law, you generally have the right to cancel an online order within 14 days of delivery without giving a reason, subject to statutory exceptions.

To exercise this right, email info@creaselle.com with a clear statement that you wish to cancel and your order details.

This statutory right is separate from our voluntary 99-day return policy. The conditions of our voluntary policy do not restrict rights granted by applicable law. Statutory exceptions, return requirements, and refund deadlines apply.

Contact Us

For questions about your order, a return, or a refund, please email:

Creaselle
info@creaselle.com

Nextgen Capital Group B.V.
Trading as Creaselle
Smederij 3
Noordwijkerhout, 2211SM
The Netherlands